They should be fined.Bespoke Stairlift Installation: Have your stairlift within a few days! This company is preying on the elderly and disabled. Get this: The batteries are over $200 and the fee for the service call is $250. They won’t sell parts (batteries in my case) without sending a service rep. This is even though if you need anything in or out of warranty you have to pay for a tech to come out no matter what!! This is a year to year SCAM to prey on the elderly and Acorn and this rep should be ashamed of themselves!!! Specialist, calls and harasses me consistently about my parent's stairlift and has even used scare tactics saying that my father needs this chair and that I have to pay their extra fees if anything happens. I have been nothing but harassed about the warranty and purchasing a new year to year warranty. Today I was told it could be another 14 days and that it is not Acorn's fault and I need to be patient!! When I asked about a discount for my vacation day lost and the time lost and inconvenience the sales manager informed me it wasn’t Acorn's fault!? Really? We canceled our $11k order and have requested deposit back!! The other 2 ladies will also not be using this company!! They are out 3 stairlifts and have a “who cares, sorry about your luck” attitude! Definitely do not recommend. Mom has now been home 11 days with no way out of condo. At 11:20 when no one has arrived I call to find out that installation was canceled!!!? Canceled? Who canceled this? Oh THEY CANCELED IT bc they found out they needed additional approval from the county!!!! No phone call to me about this! I schedule a vacation day from work and I’m told they will arrive between 8-11 but will call when on way. I called the number he gave for installation 2 weeks ahead just in case! Good thing bc they weren’t able to install until the day before mom was coming home. We were told they usually can install within 3 days so just call when she was close to coming home from Surgery. He seemed to be able to answer all our questions and mom had 2 ladies in other condo building over, as they were also interested in lifts for their buildings. The technician that came out was very nice and professional. My 77 yr old mother was in need of a major back surgery and was looking to have a lift installed for after the surgery. I may have to put my mother in a home because of this. I would never recommend an Acorn stairlift and am stuck with one that doesn’t work half the time. She cannot get to the kitchen and unless we stay in her room with her until the repair person comes she spends several days alone because she cannot come up. My mother lives with us and depends on this chair for daily use. They act like they don’t care how much the elderly person relies on the chair. When we call it is several days before someone comes out and it’s $250 a pop just for the service call plus any parts. We’ve owned this stairlift for about 3 yrs and have had several service calls. Robin of Hendersonville, NC Verified Reviewer There Stairlifts come with a 1 yr warranty only. What separates Acorn from competitors is advertising.Īcorn Stairlifts will send a consultant to your home and give you a no obligation quote for the stairlift that you need. For a cost of a Curved Stairlift this should be customer made to fit. The curved stairlifts are made of pre-manufactured straight and turns to be installed on a curved application. Customers have found that these stairlifts are over-priced for the quality of equipment you are getting. They offer Straight Stairlift, Curved Stairlift, Outdoor Straight. Installed and Self Installed there dealer network has been set aside making difficult for the dealers to stay in business and support the customers they have installed here in the USA They are a leader of selling stairlifts here in the USA due to their advertising and commercial network only. In 2001 they opened an office in Florida and through a dealer network began selling stairlifts here in the USA. Acorn Stairlifts is a stairlift manufactured in the UK.
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